Customer Info

Customer Info

What is the shipping cost for back orders, subscription and merchandise?

The shipping cost is included in the price of the product.

How long does shipping of back orders and merchandise take?

We ship via Australia Post using Regular Parcel Post from Sydney, NSW. Order fulfillment will be completed within a week of the order being placed; postage times vary depending on the destination but typically Australia Post delivers to most areas within a week at the maximum.

When will I get the first issue of my AudioTechnology or Venue subscription?

Magazine subscriptions begin with the next issue to be published. The current issue and other recent back issues are available for purchase separately. Depending on the timing of your subscription purchase the waiting time before your first issue arrives could be as much as 8 weeks for AudioTechnology and 3 months for Venue.

Can I cancel my subscription?

You can cancel your subscription at any time for any reason. A full refund may be claimed prior to the subscription commencing. However, there will not be any partial refunds for any reason once the subscription has commenced.

To cancel a subscription, please email subscriptions@alchemedia.com.au with the name and address of the subscription to be cancelled.

Are back issues available?

Recent back issues can be purchased online, the price per issue includes P&H costs. If you are after older back issues please email subscriptions@alchemedia.com.au to check availability.

 

 


Please see our Terms & Conditions for more information such as our returns & refunds, prices & payments and orders & delivery policies.